Return & Refunds Policy

At Caleb Hikes, we want you to be completely satisfied with your purchase. If you are not satisfied, please read our Return and Refund Policy below:

1. Return Eligibility
   We accept returns within 7 days of receiving your order, provided the items are in new, unused condition with original packaging.

2. How to Initiate a Return
   To initiate a return, please contact us via email at [email protected] with your order details and reason for return. Our customer support team will guide you through the return process.

3. Return Shipping Costs
   The cost of return shipping is the responsibility of the customer, unless the item is defective or the wrong item was sent.

4. Refund Process
   Once your return is received and inspected, we will process your refund. Refunds will be made in cash via Cash on Delivery for the returned items. Please allow 5-7 business days for processing.

5. Non-Refundable Items
   Certain items may be non-returnable due to hygiene or safety concerns. These include, but are not limited to, used or damaged products.

6. Defective or Incorrect Items
   If you received a defective or incorrect item, please contact us immediately. We will issue a replacement or refund for such items at no additional cost.

For further assistance or any questions about returns or refunds, contact us at: [email protected]